Privacy Policy

1. Purpose of Personal Information Collection 

The Yen Lam Veneer & HPL website í managed and operated by Yen Lam Company. When customers access our website and provide personal data, this information is used solely for the purpose of consulting and assisting customers in selecting the most suitable products and services. Additionally, this information allows us to confirm orders, provide product details and quotations, or offer related services of interest to customers. All collected information is strictly for serving the customer and is not used for any other commercial purposes. 

2. Scope of Information Usage 

Collected personal information will only be utilized in the following instances: 

• Assisting customers during the process of selecting, purchasing, and using our products.
• Providing information related to products and services that the customer has registered for or expressed interest in.
• We do not use personal information for any purposes other than confirmation and communication related to the registered products/services.

3. Information Retention Period 

Customer personal information will be retained until the customer no longer há a demand for Yen Lam’s products or services. In all cases, personal dât will be securely stored on the company’s internal systems. 

4. Entities with Access to Information 

Customer personal information is accessible only bt the following subjects:

• Yen Lam Veneer & HPL staff and sales department, for the purpose of customer support.
• Partners who have signed service contracts related to Yen Lam products, strictly within the scope necessary to serve the customer.
• Competent state authorities, in cases where it is required by law.

5. Address of the Data Collection and Management Unit 

Customers may contact Yen Lam Veneer & HPL directly at: Address: Hoang Sa, Sai Gon Warrd, Ho Chi Minh City. For any Inquiries regarding the collection, management, and processing of personal information, please contact us via: 

• Hotline: (028) 7300 4556 – 0903 796 367
• Email: yenlamcompany@gmail.com
• Website: www.yenlam.com

6. Methods and Tools for Accessing and Correcting Personal Data 

Customers have the right to request to inspect, update, rectify, or erase their personal information. Upon receiving such a request, Yen Lam will verify the information and guide the customer through the process, while ensuring data security. Customers may submit requests via email, hotline, or directly at our company office. 

7. Complaint Reception and Resolution Mechanism 

Yen Lam is committed to protecting customer personal information and does not sell, trade, or share data with third parties for commercial purposes. In the event of a security incident, such as a server attack or data loss, the company will promptly notify the relevant authorities and the affected customers.

If customers discover that their information is being misused orr used outside the scope previously notified, they may submit a complaint via email, hotline, or directly at our office. Yen Lam will respond immediately or within a maximum of 5 working days from the receipt of the complaint.

Yên Lâm Veneer & HPL
Address: 77 Hoang Sa Street, Sai Gon Ward, Ho Chi Minh City
Hotline: (028) 7300 4556 | 0903 796 367
Email: yenlamcompany@gmail.com